Billing FAQ's

With the benefit of our past experiences, we have made an effort to anticipate your billing concerns.
We have compiled a list of the 10 most Frequently Asked Questions.

Q: WHAT AM I BEING BILLED FOR?
A: Your statement will include your membership fees for the upcoming month and any miscellaneous items you charged to your club account between the 15th of the previous month and the 14th of the current month. (This can include programs, pro-shop merchandise, café items, etc.)

Q: HOW DOES THE MAC PROCESS BILLING?
A: Your membership dues and club account charges are billed electronically on or before the 15th of each month to your credit card or bank account as indicated in the Payment Authorization section of your agreement. You can access your last billing charge through MyClub.

Q: WHAT IS A MEMBERSHIP CHANGE?
A: A membership change is an update in status or record.

Membership status changes include:
Adding a member to your account.
Removing a member from your account.
Placing an account on freeze.
Credit Card or Checking account changes.
Cancellation of membership.

Membership record changes include:
Address updates.
Name changes.
Changes in contact information
(phone numbers, email, etc...)

Notifying us promptly of any of the above changes or updates will allow us to serve you more accurately and with greater efficiency.

Q: WHEN AND HOW DO I NEED TO SUBMIT ANY MEMBERSHIP CHANGES?
A: We require 30-Day Written Notification to process any membership changes.

Credit card changes can be taken over the phone or in person. All other changes require that the member be present to fill out and sign the proper paperwork. A voided check is required to change checking account information. You may contact one of our membership representatives or the billing department and we will be happy to assist you.

Q: WHAT IS A MEMBERSHIP “FREEZE”?
A: The MAC allows you to put your membership on hold for medical or non-medical reasons.

To put your account on freeze for non-medical reasons we require 30-Day notice and will charge you the equivalent of 20% of your monthly membership dues (for each month your account is on freeze), plus the current administrative fee. All non-medical freezes are for a minimum of 3 months and maximum of 6 months. If you are not able to use the club for medical reasons, we will be happy to put your account on medical freeze. We require a doctor’s note and 30 days notice to process a medical freeze. Once we receive a doctor’s note we will be happy to waive any administrative fees and inactive dues moving forward from the day we receive written notification. Your medical freeze will automatically run for the period you or your doctor requested, however there is a maximum of six months for medical freezes. In cases of medical and non-medical freezes, a courtesy reactivation notice will be sent to you 30 days before your membership to set to reactivate. You must inform us in writing if you are not ready to return to the club at that time.

Q: HOW DO I GO ABOUT CANCELLING MY MEMBERSHIP?
A: Cancellations must be done in writing.

You can cancel your membership in person with a membership representative or you can send a certified letter to the MAC, to the attention of the Membership Department. We require 30 days notice when canceling. For example, if you would like to cancel your membership at the end of June, we must receive notice before June 1st. If you have satisfied your one-year agreement, then there is no fee to cancel. If you are within your one-year agreement then there is an administrative fee of $25 and $10 for each month you have been a member. All cancellation fees will be collected at the time the cancellation paperwork is signed. Please note that non-use of the facility does not constitute a cancellation. You are responsible for monitoring your attendance and for canceling your membership if you do not wish to remain a member. The 30 days notice starts as soon as we are notified and is not retroactive.

Q: WHAT IF I’M MOVING OUT OF THE AREA?
A: If you are leaving the area and moving more than 20 miles away from the MAC, you may be excused from your membership agreement and any cancellation fees if you can provide proof that you are moving. A member canceling because of a move is still held to the 30-day notification policy.

Q: CAN THE MAC PROVIDE RECEIPTS FOR REIMBURSEMENT PURPOSES?
A: Yes.

Your statement can act as one type of documentation. If you need further documentation of your account’s current or past payments we can provide you with duplicate statements, an account history, or a letter verifying your membership. Please contact the billing department for documentation.

Q: HOW DO I CONTACT THE MAC BILLING DEPARTMENT?
A: The MAC Billing office is open Monday through Friday from 8am to 6pm.


If you have a question or concern and are in the club, see reception and we will be happy to send a Billing Representative to help you in person. We can also be contacted via phone at 410-308-9037 or email at dwideman@macwellness.com.