Billing FAQ’s
Confused about your MAC bill? No sweat. Here’s a cheat sheet with answers to our frequently asked questions. Prefer to talk to a real-live human being? We get it! Just visit your favorite Member Services team member or Membership Representative—or contact the MAC Billing Department listed at the bottom of the page.
Q: HOW DOES THE MAC PROCESS BILLING?
A: Your membership dues and Club Account charges are billed electronically on or before the 15th of each month to the credit card or bank account you provided. Your monthly charges will appear as Motionsoft/Conexions or Maryland Athletic Club (MAC) on your statement.
Q: WHAT AM I BEING BILLED FOR?
A: To make life easy, MAC bills you just once a month. This bill includes your membership dues for next month (yep, they’re already paid!), along with any miscellaneous items you (or anyone else on your membership) have charged to your Club Account since the last billing date. This could include programs, personal training, pro-shop merchandise, and café charges—much like incidentals at a hotel. Don’t worry, we won’t tell anyone about your secret Power Bar addiction!
Q: WHAT’S CONSIDERED A MEMBERSHIP CHANGE?
A: Membership changes include freezing your account, adding or removing a member, changing billing information, transferring to another club within the MAC, or any other administrative change.
Q: HOW DO I SUBMIT A MEMBERSHIP CHANGE?
A: You don’t want just anyone making changes to your account. And neither do we. That’s why all membership changes should be submitted in person at any MAC location with our Member Services Team or a Membership Representative. MAC requires 30 days written notification (i.e. a full calendar month) to process membership changes to your account.
Q: HOW DO I UPDATE MY BILLING INFO OR PAY ONLINE?
A: You can also update your billing information and/or make a payment online. To update your billing information and/or make a payment, log into your MyClub Account at https://myclub.macwellness.com/Myclub/Login.aspx. Don’t have a MyClub Account yet? Just use the link above to register. Be sure to have your MAC barcode handy. (It’s right on the back of your keytag.)
Q: WHAT IS A MEMBERSHIP FREEZE?
A: Everybody needs a break sometimes—and we’re happy to oblige. When you’re unable to use the club for an extended period of time, you may freeze your membership. All freeze requests must be submitted in writing and require at least 30 days notice (i.e. a full calendar month) for processing.
For non-medical freezes (say, due to extended travel or family obligations) you will be charged an Inactive Fee equal to 20% of your current monthly dues, plus an administrative fee of $25.The minimum duration for non-medical freezes is 3 months and the maximum duration is 6 months.
For medical reasons, you may freeze your membership at no charge with a required physician’s note. (Without a doctor’s note, you will be charged the standard freeze fees, which can be reimbursed once proper documentation is provided.) A medical freeze starts the day we receive your request and runs for the time frame stated by your doctor. Medical freezes are not retroactive, so please let us know at your earliest convenience when you need to hold your account. The minimum duration for a medical freeze is one month and the maximum duration for a medical freeze is 6 months.
Q: HOW DO I CANCEL MY MEMBERSHIP?
A: There are many reasons why a member may need to move on—and we make doing so easy, like everything else at the MAC.
Request to cancel a membership must be submitted in writing with at least 30 days notice (i.e. a full calendar month) either at the MAC or by certified mail. For example, if you’d like to cancel by June 1st, please submit your cancellation request no later than May 1st. Cancellation fees (if applicable) and/or any outstanding balances will be collected at the time the paperwork is signed or your certified letter is received. Please Note: If your account is currently on a freeze status for something other than medical, you may not cancel your membership when your freeze is due to reactivate.
Q: WILL I BE CHARGED A CANCELLATION FEE?
A: If you have satisfied your one-year obligation, there is no fee to cancel. If you’re still within your one-year obligation, don’t worry. You’re not “locked in” as you might be at other clubs. Simply pay the $25 resignation fee, plus $10 for each month you have been a member. This allows you to terminate your annual agreement and pro-rate the difference ($10/month) you would have paid as a month-to-month member.
PLEASE NOTE: neither non-use of the facility nor changes in your billing information constitute a cancellation. All cancellation requests must be in writing and will not be accepted over the phone or by email. (Thanks for understanding!)
Q: WHAT IF I’M MOVING AWAY?
A: While we hate to see you go, we realize you can’t hit the MAC if you live in Houston! If you are moving more than 20 miles away—and provide proper documentation—we will happily cancel your membership and waive the usual fees. Please provide proof of your new address via an official USPS change-of-address, a job offer letter, a lease, or a piece of mail delivered to your new home. As with any cancellation, please provide 30 days notice (i.e. a full calendar month) in person or send a certified letter.
Q: CAN MAC PROVIDE RECEIPTS FOR REIMBURSEMENT PURPOSES?
A: Sure! To print your own statement, just go to the “Member Login” section on our website, and then follow the prompts to “Billing” where you can print your account history. (Please have your barcode handy, if you haven’t registered for My Club already.) Or contact the billing office at 410-308-9037 to request a statement.
Q: HOW DO I CONTACT THE MAC BILLING DEPARTMENT?
A: Whatever you need, the billing team is here to help. Please call us at 410-308-9037 or email: billingquestions@macwellness.com.
